Refund policy

Thank you for your purchase. We hope that you are very happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached 

 

RETURN PROCESS

To return an item, please email us at ballneverliesbnl@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, include your proof of purchase, and mail your return to the following address:

 

Jobcase

Attn: Returns

RMA #

12 Gray Coach Lane Unit #1212

Cranston RI 02921

United States

 

Please note, you will be responsible for all shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7-10 business days from the receipt of your item to process your return. Refunds will take 1-2 billing cycles to appear your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

 

The following items cannot be returned

- tournaments

- camps/clinics

- group training

These items can only be refunded if the event has been cancelled by the BNL Staff or if there is an emergency (flu, COVID, injury, etc...). In this case, please contact BNL via number or email as soon as possible to discuss next steps.

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

 

Please Note

 

- A $20 restocking fee will be charged for all returns in excess of $250

- Sale items are FINAL SALE and cannot be returned

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at

Phone: (508) 737-7911

Email: ballneverliesbnl@gmail.com